01
Server unreachable
Investigate instances that fail to boot, lose network connectivity, or no longer accept SSH. Recovery depends on provider access, console availability, and system state.
Boot · network · SSHEMERGENCY LINUX SUPPORT · P1 INCIDENTS
24/7 Emergency Linux Support & Outage Triage
Rapid diagnosis and recovery support for mission-critical production incidents.
When a production server becomes unreachable, a database or web service fails, or a filesystem runs out of space, downtime can disrupt critical operations. OS Assistance provides prioritized triage for accepted Linux emergency requests.
An experienced Linux engineer reviews the reported impact, investigates likely failure points, checks available backup and recovery options, and proceeds with approved diagnostic or remediation steps. Response means acknowledgment and diagnostic kickoff; it is not a resolution guarantee.
If you already have an account, sign in to the support portal. You can also use our contact form. Please include contact details, server details, and the current issue. Do not send passwords or private keys.
COMMON EMERGENCIES WE TRIAGE
Find the failure point. Agree on the recovery steps.
We investigate the operating system and service layer, confirm what can be safely changed, and keep you informed before approved remediation proceeds.
02
Service & database crashes
Triage stopped, hung, or repeatedly failing Nginx, Apache, PHP-FPM, PostgreSQL, MySQL, and Plesk services.
Web stack · databases · control panels03
Filesystem & disk crises
Investigate full or read-only filesystems, high disk use, and volume capacity. Log cleanup, filesystem repair, or resizing follows review, authorization, and recovery planning.
Root disk · filesystems · volumes04
Package & dependency failures
Diagnose DNF or APT transaction locks, interrupted package operations, dependency conflicts, and kernel update or boot issues.
DNF · APT · kernel recoveryTRANSPARENT RESPONSE TARGETS
1–2 hour initial response targets for accepted P1 requests.
Emergency requests can be submitted at any time. Response targets apply to accepted P1 incidents on covered systems and depend on confirmed engineer availability and approved scope.
Weekday service hours
Monday–Friday, 9 a.m.–5 p.m. Central
Under 1 hour
Initial acknowledgment and diagnostic kickoff for an accepted P1 request. U.S. federal holidays are excluded from weekday service hours.
After hours & weekends
Accepted P1 emergency requests
Under 2 hours
Initial acknowledgment and diagnostic kickoff. P2–P4 requests received after hours are handled the next business day under the published SLA.
Response targets do not promise time to resolution, recovery, or data restoration. Requests remain subject to availability, acceptance, system coverage, separate emergency rates, and an approved scope. Read the complete SLA.
EMERGENCY RATES & SECURE CHECKOUT
Know the initial hour price before you proceed.
Emergency checkout covers one initial diagnostic hour. Accept the OS Assistance SLA and Terms in the checkout dialog before continuing to Stripe.
Active Linux Care member
Emergency Support
$199 / hour
Member emergency rate for an approved request. Additional work is billed at the applicable rate only after you approve it.
SLA and Terms agreement required · Subject to engineer availability.
No active Linux Care membership
Emergency Support
$249 / hour
Non-member emergency rate for an approved request. The initial checkout covers diagnostic investigation for one hour.
SLA and Terms agreement required · Subject to engineer availability.
Payment does not guarantee immediate engineer availability, a specific response time, resolution, or data recovery. Additional time or remediation requires your approval. Emergency support is separate from monthly care plans.
FROM REQUEST TO APPROVED ACTION
Clear steps during an urgent issue.
We confirm the incident and commercial terms before access or remediation begins.
Share the incident
Provide contact details, server information, symptoms, recent changes, and business impact.
Confirm availability & scope
We review the request, confirm whether it can be accepted, and clarify the diagnostic rate and next steps.
Accept the SLA & pay
Choose the applicable initial hour and acknowledge the SLA and Terms before Stripe checkout.
Authorize investigation
Use the customer portal for support details. Additional work and recovery actions require your approval.
HELP US TRIAGE FASTER
What to include in your request.
Keep credentials out of forms and messages. Secure access is arranged separately after authorization.
- Contact name, company, email, and callback number
- Server name or ID, cloud/provider, Linux distribution, and version
- Current issue, affected service, exact error messages, and when it began
- Business impact and any recent changes or recovery steps attempted
- Relevant logs or screenshots with passwords, tokens, and private data removed
COMMON QUESTIONS
Emergency support FAQ.
What does the 1–2 hour response target mean?
For accepted P1 requests, the target is under 1 hour during weekday service hours and under 2 hours after hours and weekends. It means initial acknowledgment and diagnostic kickoff, not a resolution or recovery deadline.
Can I submit an emergency request 24/7?
Yes. Request intake is available 24/7. After-hours response targets apply to accepted P1 emergency requests and depend on confirmed engineer availability, covered systems, and approved scope.
How much does emergency support cost?
The initial diagnostic hour is $199/hour for active Linux Care members or $249/hour for non-members. Additional work requires your approval and is billed separately at the applicable rate.
Does payment guarantee service restoration?
No. Payment covers the initial diagnostic hour. Investigation may identify options without resolving the underlying issue; recovery depends on system condition, available backups, provider access, and approved work.
What information should I send?
Include your contact details, server and provider information, Linux version, current symptoms, time started, recent changes, and business impact. Do not send passwords, SSH private keys, or cloud credentials.
How do existing customers request support?
Sign in at the customer portal to submit and track support details. You can also use the contact form or WhatsApp for the initial request.
NEED ONGOING COVERAGE?
Review Linux Care and incident pricing.
Compare the monthly Linux Care plan, SLA response targets, and separate emergency rates for member and non-member systems.