Pricing & Services — OS Assistance Linux Systems Engineering

Proactive Monthly Care Plans & Fleet Retainers

Secure your servers with proactive maintenance and unlock discounted incident support.

Monitor & Connect

$25/server/month

Best for: Standby servers, secondary nodes, and basic alert triage.

Proactive Care Features

✓5-minute external HTTP/ping checks
✓Weekday alert review
✓Monthly health digest

✓ Member Support Rate

$65 / hour

Standard rate is $95/hr. Save $30/hour on all incident tickets.

Buy Now — 1-Hour Member Support ($65)

Subscribe Now – $25/mo Learn More

Maintain & Review

$59/server/month

Best for: Production web, database, and business application servers.

Proactive Care Features

✓Everything in the $25 plan
✓Scheduled monthly OS/kernel patch session
✓Backup job & logs status verification
✓CPU / disk / memory audits

✓ Member Support Rate

$65 / hour

Standard rate is $95/hr. Save $30/hour on all incident tickets.

Buy Now — 1-Hour Member Support ($65)

Subscribe Now – $59/mo Learn More

💡 Common Member Support Scenarios ($65/hr)

Enrolled in our $25/mo or $59/mo plans? When an unexpected issue occurs, purchase a 1-hour member deposit to immediately deploy your certified engineering team.

Scenario A: Disk Partition 100% Full

Your dashboard alerts you that storage is maxed out, halting database operations. We safely isolate logs, expand your LVM volume, and restore database services.

Scenario B: Web Server 502/504 Timeout

Your application goes offline under a traffic spike. We instantly log in, analyze PHP-FPM pool metrics, optimize Apache event workers, and tune Nginx buffers.

Scenario C: Failed Backup Logs

Your portal flags a failed nightly cron job. We trace the backup scripts, resolve repository authentication errors, and verify successful remote cloud S3 exports.

Monthly SRE Retainers

Equivalent to hiring an in-house Senior Engineer — choose your delivery cadence.

Senior Systems Architecture at a Fraction of the Cost

A full-time Senior SRE costs over $180,000/year (~$16,000+/mo fully loaded). OS Assistance embeds the equivalent of a senior engineer into your team with zero recruitment lead time, disciplined execution, and our Pause Simply Anytime guarantee.

Dedicated Senior Engineering

Dedicated SRE Retainer

$4,000/ month

1 Active Task at a Time (Sequential Delivery)

The equivalent of an in-house Senior Engineer, focused on delivering one confirmed, completed task at a time.

✓Unlimited approved servers covered
✓Unlimited task backlog
✓Confirmed completion before next task starts
✓Bash/Python/Ansible automation
✓Business hours execution
✓Pause Simply Anytime

I agree to the Terms & Conditions and SLA, including one active task at a time (sequential delivery), business hours execution, and the pause-anytime policy.

📋 Pre-Flight Environment Audit Required

Active queue execution starts after our initial Systems Review & Environment Audit. We fully support standard enterprise Linux (RHEL 8/9, Rocky, Alma, Ubuntu LTS, Debian) on modern clouds (AWS, Azure, GCP, DigitalOcean, Linode). Non-standard or severely outdated legacy setups will require a custom project baseline before entering steady-state care.

Buy Now — Linux Care ($4,000/mo)Learn More About Retainers

Double Velocity / Best for Scale

Accelerated SRE Retainer

$6,500/ month

2 Active Tasks at a Time (Parallel Execution)

Ideal for teams running major migrations or automation overhauls alongside daily server maintenance.

✓Everything in the $4,000 Dedicated SRE plan
✓TWO concurrent engineering tasks executed simultaneously
✓Parallel migrations, automation, and daily server maintenance
✓Unlimited approved servers covered and unlimited task backlog
✓Business hours execution and Pause Simply Anytime

I agree to the Terms & Conditions and SLA, including two active tasks at a time (parallel execution), business hours execution, and the pause-anytime policy.

📋 Pre-Flight Environment Audit Required

Buy Now — Accelerated SRE Retainer ($6,500/mo)Learn More About Retainers

💡 Pro-Tip for Enterprise Retainer Clients

Clients on either SRE Retainer can also enroll background fleet nodes in our $25/mo or $59/mo plans. This offloads routine external checks and standard OS patching to background monitoring, keeping your dedicated engineering capacity 100% focused on high-value automation, custom scripting, and architecture.

On-Demand & Emergency Incident Support

Predictable, transparent hourly triage for unscheduled issues and critical downtime.

Standard Hourly Rate

$95/ hour

1-hour diagnostic minimum

For non-enrolled servers during standard business hours (Mon–Fri, 9am–5pm CT).

Buy Now — 1-Hour Standard Support ($95)

● P1 Emergency

Priority 1 Emergency Dispatch

Guaranteed 1-Hour Active Engagement SLA

$199/ hour

1-Hour Deposit Required to Dispatch

Our highest level of response, reserved for mission-critical production outages where downtime means direct financial loss. We guarantee a certified senior systems architect will be logged into your server and actively triaging your incident within 60 minutes of deposit clearing, 24/7/365.

Buy Now — Emergency Dispatch Deposit ($199)

🚨 Priority 1 Emergency Scenarios (1-Hour SLA)

🛒

High-Traffic E-Commerce Outage

Incident
During a sales event, your web server throws 502/504 Gateway errors, halting transactions.

Our 1-Hour Action
We instantly log in, analyze PHP-FPM pool exhaustion, optimize Apache MPM event workers, clear Nginx buffers, and restore checkout pathways.

🗄️

Unresponsive Production Database

Incident
Your main application database crashes or hangs. Users cannot log in and API requests are failing.

Our 1-Hour Action
We immediately profile database locks, terminate rogue queries, resolve deadlocks, tune memory configurations, and bring the database safely back online.

🔒

Server Inaccessible (SSH Down)

Incident
After a configuration or firewall update, your server blocks all SSH connections and ping requests time out.

Our 1-Hour Action
We log in via out-of-band cloud console interfaces, diagnose network routing tables, fix broken firewall rules, and restore secure key-based SSH access.

Prepaid Engineering & Project Blocks

Capped hours for custom setups, migrations, and automation pipelines. No monthly subscription required.

Sequential Delivery: Work is focused on one active task at a time until tested and complete.

12-Month Validity: Hours remain active on your account for up to 12 months.

Portal Telemetry: Track time logs and remaining balances in real-time in your Customer Portal.

10-Hour Engineering Block

$850upfront

$85/hr • Save $100

Ideal for: Single-server baseline configuration, SSL/TLS cipher hardening, or backup script setup.

✓Sequential Task Execution
✓12-Month Expiration
✓Real-time balance tracking in your Customer Portal

Buy Now — 10-Hour Block ($850)Learn More

Best for Migrations

20-Hour Engineering Block

$1,600upfront

$80/hr • Save $300

Ideal for: Multi-site Plesk migrations, automated SFTP & PGP encryption pipelines, or Ansible role suites.

✓Sequential Task Execution
✓12-Month Expiration
✓Real-time balance tracking in your Customer Portal

Buy Now — 20-Hour Block ($1,600)Learn More

Frequently Asked Questions

How does the 'one active task at a time' rule work?+

Your engineer works on a single task from start to finish — scoped, executed, tested, and confirmed — before moving to the next item in your queue. Dedicated focus eliminates context-switching errors and delivers finished, verified work faster than distracted multitasking.

How does 'Pause Simply' work for either SRE retainer?+

Request a pause any time before your next renewal date. Both your task queue and billing freeze until you resume — no penalties, no re-onboarding fees.

What if our project takes more hours than a prepaid block?+

We notify you before your balance runs out. You can purchase an additional block at the same discounted rate, or switch to the Enterprise Retainer for unlimited sequential work.

How is access handled?+

We follow a strict Zero-Plaintext standard: SSH key-only authentication, no passwords shared over email or chat, and access scoped to approved servers only. Keys are revoked on request or at engagement end.