PLANS & PRICING
All prices in USD. Choose monitoring, scheduled care or a specific piece of technical work. We confirm scope before payment.
MONITOR & CONNECT
Visibility into your systems, with technical help when you need it.
MAINTAIN & REVIEW
Scheduled Linux maintenance with clearly defined coverage.
INVESTIGATE & RESOLVE
Technical investigation and approved work, without a subscription.
Proposed launch pilot: up to 10 customers for 90 days. Enrollment, availability and renewal terms are confirmed in writing before payment. Server Care includes membership; there is no additional $29 fee. Automated monitoring runs continuously; human support is limited to agreed coverage hours.
SUPPORT PRICES & PAYMENTS
All prices in USD. Confirm availability and scope with OS Assistance before paying. Additional emergency support requires approval and is purchased in 15-minute units.
| Service | Price (USD) | Payment |
|---|---|---|
| Initial Diagnosis — MemberInitial diagnosis | $95.00 | Pay $95.00 |
| Initial Diagnosis — NonmemberInitial diagnosis | $125.00 | Pay $125.00 |
| Emergency Support — MemberInitial emergency support | $199.00 | Pay $199.00 |
| Emergency Support — NonmemberInitial emergency support | $249.00 | Pay $249.00 |
| Additional Emergency Support — MemberOne 15-minute unit | $31.25 | Pay $31.25 |
| Additional Emergency Support — NonmemberOne 15-minute unit | $37.50 | Pay $37.50 |
Payment does not guarantee immediate availability or resolution. Your accepted scope confirms the initial emergency support duration and any after-hours arrangements.
| Included capability | $29 Membership | $59 Server Care |
|---|---|---|
| Coverage | 3 servers + 3 URLs per company | 1 covered server + 3 URLs |
| Basic endpoint monitoring | Included | Included |
| Scheduled OS patching | Paid separately | One window / month |
| Internal disk-space checks | Not included | Included as agreed |
| Backup-job review | Not included | Weekly, existing setup |
| Pre-patch snapshot / backup | Paid separately | Existing agreed setup |
| Minor corrective work | Paid separately | 15 minutes / month |
| Additional standard work | $95/hour | $95/hour |
| Human response | Agreed coverage hours | Agreed coverage hours |
| Storage & cloud charges | Separate | Separate |
| Restore exercises & recovery | Separate quote | Separate quote |
Initial setup, access provisioning and remediation are assessed separately. Unsupported, end-of-life or unusually complex environments require a custom scope. Pilot duration, renewal price, cancellation terms and staffed coverage are supplied in writing before subscription.
LET’S START WITH YOUR ENVIRONMENT
Tell us what you run and where you need help.