Terms & conditions
Service scope, work authorization, pricing and customer responsibilities.
Read Terms & conditionsLEGAL & SERVICE INFORMATION
Clear policies. Defined responsibilities.
Review our public service information, privacy notices and acceptable-use requirements. Confirm your service-specific scope and commitments before work begins.
SLA & support scope
Membership and incident rates, coverage, security, access and recovery boundaries.
Read SLA & support scopePrivacy
Website analytics, inquiries, sensitive information and privacy questions.
Read PrivacyCookie policy
Analytics cookies, local storage, preferences and external services.
Read Cookie policyAcceptable use
Authorized use, prohibited activity and how to report suspected abuse.
Read Acceptable useCancellation & refunds
Renewal, cancellation, billing questions and paid diagnostic work.
Read Cancellation & refundsConfirm the work before you pay.
Service-specific scope, support hours, rates, access and response expectations are confirmed in an accepted agreement. An inquiry or payment alone does not guarantee immediate availability or resolution.
For customer-specific security or data-handling requirements, contact us before work begins. Do not send passwords, private keys or payment-card information in an inquiry.