Remote Linux & Cloud Support
Linux expertise.
Clear next steps.
Resolve server issues, plan maintenance, and support secure business file transfers with experienced infrastructure help.
Discuss your environment20+ years of IT experienceLinux & cloud infrastructureDocumented work · Approved changes
Services
Support for the systems
your business depends on.
Choose a focused assessment, a defined project, or ongoing care built around your environment.
01
Linux Diagnosis & Troubleshooting
Find out what is going wrong.
For slow servers, failed services, or recurring errors.
- Review symptoms, relevant logs, and recent changes
- Investigate the agreed issue and explain the findings
- Recommend next steps and scope any repair work
One-hour initial diagnosis: $125 nonmember / $95 eligible member
View diagnosis pricing →02
Monthly Linux Care
Give maintenance a clear owner.
For businesses that need ongoing Linux operations support.
- Plan patching and validate approved changes
- Review system health, access, and backup-job results
- Receive a concise report of findings and next steps
Monthly service with agreed systems, tasks, and hours
Discuss this service →03
Secure SFTP Setup & Support
Keep business files moving securely.
For teams exchanging files with customers, vendors, or ERP systems.
- Configure accounts, SSH keys, and directory restrictions
- Review logging and troubleshoot transfer failures
- Document access and operational responsibilities
Setup project with optional ongoing support
Discuss this service →04
Backup & Recovery Check
Understand what you can restore.
For teams that need evidence their recovery process works.
- Review backup jobs, retention, and storage locations
- Perform a separately agreed restore test
- Document findings and recovery improvements
Assessment with restore testing explicitly scoped
Discuss this service →05
Linux & Cloud Security Review
Prioritize practical security improvements.
For businesses reviewing server and cloud access.
- Review permissions, firewall rules, and patch status
- Check cloud access within the agreed environment
- Receive prioritized findings and remediation options
Assessment; remediation quoted separately
Discuss this service →Initial Linux Diagnosis
Start with one hour of focused investigation.
For a slow Linux server, a failed service, or an access or connectivity issue. Confirm availability and the diagnostic scope before paying.
What your initial diagnosis includes
- One hour of remote engineering time focused on the agreed issue.
- Review of relevant symptoms, logs, and recent changes within that time.
- A summary of findings, any unresolved questions, and recommended next steps.
- A proposed scope for further investigation or repair, if needed.
Diagnosis does not guarantee a root cause, a completed repair, or data recovery within the first hour. Changes require your approval.
Additional work
Standard work is $125/hour for nonmembers or $95/hour for eligible members. After the initial hour, further work is billed in 15-minute increments, with your approval before it starts. Larger projects and urgent support are quoted separately.
Scheduling and access
Send a brief description of the issue and your preferred times. We confirm availability, member eligibility where applicable, scope, and a session time. After confirmation, use the appropriate payment link below. Access arrangements are agreed before the session; do not send passwords in the inquiry form.
Confirm availability and scope →Initial Linux Diagnosis
$125 USD
Nonmember · One-hour initial diagnosis
Eligible member price: $95 USD
One-hour initial diagnosis
Already received confirmation of availability and scope? Choose the payment option confirmed by OS Assistance.
Pay $125 — NonmemberPay $95 — Eligible memberPayment is handled by Stripe. Payment alone does not book a session or establish immediate support availability. Confirm scheduling, cancellation, and refund terms before paying.
Need urgent support?
Request availability first. We confirm the urgent-support scope, price, and response arrangements before requesting payment.
Request urgent availability →A straightforward way to get started.
01 / Tell us what is happeningShare your priorities
Describe the affected systems, symptoms, recent changes, and business impact.
02 / Agree on the workConfirm scope and pricing
Review the work, access requirements, support availability, and charges before proceeding.
03 / Review the outcomeGet documented next steps
Receive findings, details of approved changes, and recommendations for follow-up.
Before we begin.
Can we start with one issue?
Yes. Initial diagnosis can focus on an agreed problem. Repair work or further investigation is scoped separately when needed.
What does monthly care include?
Monthly Linux Care is quoted after reviewing your environment. Your agreement identifies covered systems, maintenance tasks, included hours, reporting, and response arrangements. Additional projects and restoration exercises are included only when explicitly agreed.
Do you provide immediate or 24/7 support?
Availability and response arrangements must be confirmed before booking. Sending an inquiry does not establish an immediate response commitment.
How is pricing determined?
Initial Linux Diagnosis is $125 for nonmembers or $95 for eligible members, covering one hour. Confirm availability and scope before paying. Monthly care, SFTP setup, recovery checks, and security reviews are quoted for the agreed environment and work.
Does a security review certify compliance?
No. The review identifies practical findings within the agreed scope. It is not a compliance certification or a guarantee that every vulnerability will be found.
Tell us where you need support.
Start with a conversation about your environment.
Request support